Center grows regardless of low unemployment rate

Call Center

The Results Company, in Wichita Falls, Texas, continues growth at a fast pace and now has over 700 customer service professionals.  The company opened an operation in this city (population 104,000 residents) in 2016 with the assistance of a $2.5 million incentive from the City of Wichita Falls.

“The growth has been beyond expectations,” said Kevin M. Pearson – Senior Vice President for the Wichita Falls Chamber of Commerce, who located the company to town.

Headquartered in Fort Lauderdale, Florida, The Results Companies is a privately-held company which is owned by One Equity Partners, and Results’ management. Results operates 26 contact centers throughout the United States, Latin America, and the Philippines.

Results’ Network Operating Center is co-located in the Atlanta Telx building, with full redundancy in our Provo, UT contact center location. For over 26 years the company has served as a premier global customer experience provider for many Fortune 500 companies. The uniquely-designed, built and award-winning centers have set the standard for innovative customer-focused contact solutions.

Entrusted with over 46,000,000 relationships a year, its success and proven ability to respond to its Partner’s growth has enabled the company to expand its global footprint. With over 22,000 employees across the globe, The Results Companies’ expertise extends beyond call centers. The company is a well-known industry expert in representatives, analytical technologies, brand fulfillment and creating strategic advantages for its Partners.

The annual economic impact of the local operation on the Wichita Falls MSA is projected to be excess of $34 million.

The Wichita Falls Unemployment Rate for October 2018 was down to 3.1%, but the Results Company continues to find quality workers.  The company has also indicated drugs and alcohol abuse in Wichita Falls have not been a significant issue.

Wichita Falls Saturation Rate (the number of total customer service representatives in the MSA divided by the MSA Civilian Labor Force) is still only 2.2%.  Pearson says there is plenty of labor in Wichita Falls and the surrounding area to be able to staff up another 200 to 300 seat call-center. A saturation rate of 4% would discourage a new customer service center from considering the city as a possible location.

Have questions? We encourage you to contact Kevin Pearson directly by emailing him at the Wichita Falls Chamber.

You May Also Like…